Terms of Service

Welcome to Lumeno! By accessing or using our AI-powered learning platform, you agree to be bound by these Terms of Service and our Privacy Policy.

If you don't agree with these terms, please don't use our service. We may update these terms periodically, and continued use constitutes acceptance of any changes.

Age Requirement: You must be at least 13 years old to use Lumeno. Users under 18 should have parental consent.

Lumeno provides AI-powered educational services including:

• Document summarization and analysis
• AI tutoring and Q&A based on your uploaded materials
• Practice question generation
• Course organization and study tools
• Personalized learning recommendations

Our services are designed to supplement, not replace, traditional learning methods and educational instruction.

Account Responsibility: You're responsible for maintaining the security of your account and all activities under your account.

Accurate Information: Provide accurate, current information when creating your account and keep it updated.

Account Security: Use a strong password and don't share your login credentials with others.

One Account Per Person: Each user may only maintain one active account.

Notify us immediately if you suspect unauthorized access to your account.

AI Technology: Our platform uses artificial intelligence to analyze your content and provide educational assistance. While we strive for accuracy, AI responses may contain errors or inaccuracies.

No Professional Advice: AI-generated content doesn't constitute professional, academic, legal, or medical advice. Always verify important information with authoritative sources.

Educational Purpose: Our AI tutoring is designed to help you understand concepts and materials, not to complete assignments for you.

Lumeno supports honest academic work and proper attribution. You agree to:

• Use our platform as a learning tool, not for completing assignments
• Follow your institution's academic integrity policies
• Properly cite sources and avoid plagiarism
• Not submit AI-generated content as your own original work
• Respect exam and assignment guidelines regarding external assistance

We encourage you to discuss appropriate use of AI tutoring tools with your instructors.

You may not use Lumeno to:

• Upload copyrighted materials without permission
• Share account access with others
• Attempt to reverse engineer or extract our AI models
• Upload harmful, illegal, or inappropriate content
• Violate academic integrity policies
• Interfere with platform security or functionality
• Use the service for commercial purposes without authorization
• Create multiple accounts to circumvent limitations

Subscription Plans: Lumeno offers various subscription plans with different features and usage limits.

Billing: Subscriptions are billed in advance on a recurring basis (monthly or annually).

Cancellation: You can cancel your subscription at any time. Cancellation takes effect at the end of your current billing period.

Refunds: We generally don't provide refunds for partial periods, but may consider refunds on a case-by-case basis for technical issues.

Price Changes: We may change subscription prices with 30 days' notice. Changes apply to subsequent billing periods.

Your Right to Terminate: You may delete your account at any time through your account settings.

Our Right to Terminate: We may suspend or terminate accounts that violate these terms, engage in prohibited activities, or for other legitimate business reasons.

Effect of Termination: Upon termination:

• Your access to the platform will cease
• Your content will be deleted according to our Privacy Policy
• Outstanding payment obligations remain due
• These terms remain in effect for applicable provisions

Lumeno is provided "as is" without warranties of any kind. We disclaim all warranties, express or implied, including:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the service will be uninterrupted or error-free
• Warranties regarding the accuracy of AI-generated content
• Warranties that the service will meet your specific needs

Educational Tool: Lumeno is an educational aid. We don't guarantee academic success or specific learning outcomes.

To the maximum extent permitted by law, Lumeno and its affiliates shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Lost profits, data, or business opportunities
• Academic consequences from AI-generated content
• Technical issues or service interruptions

Damage Cap: Our total liability for any claims shall not exceed the amount you paid for the service in the 12 months preceding the claim.

Some jurisdictions don't allow limitation of liability, so these limitations may not apply to you.

Governing Law: These terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

Jurisdiction: Any disputes will be resolved in the state or federal courts located in California.

Informal Resolution: Before filing any legal action, please contact us at admin@lumenoai.com to attempt to resolve the issue informally.

Class Action Waiver: You agree to resolve disputes individually and waive any right to participate in class action lawsuits.

We may update these Terms of Service to reflect changes in our practices, technology, or legal requirements.

Notice of Changes: We'll notify you of significant changes through:

• Email notifications to your account
• Prominent notices on our platform
• Updates to the "Last Updated" date

Effective Date: Changes take effect immediately upon posting unless otherwise specified.

Continued use of Lumeno after changes means you accept the updated terms.