Privacy Policy
Last updated: September 3, 2025
Privacy Summary
Lumeno collects basic account information and your academic content to provide AI tutoring services. We use Enterprise APIs that never train on your uploads, store everything securely on AWS, and never sell your data. You own and control all your academic materials.
Contents
1. Data Controller Information
Data Controller: Lumeno Education, Corp.
Address:
Lumeno
605 West 42nd Street
62w
New York, New York 10036
United States
Email: admin@lumenoai.com
We are the data controller responsible for your personal information when you use our AI-powered learning platform.
2. Information We Collect
Account Information
- Name and email address
- School or university affiliation
- Academic year and major of study
- Account preferences and settings
- Profile information you choose to provide
Academic Content
- PDF documents and course materials you upload
- Course names and organizational structure you create
- Study notes, summaries, and annotations
- Practice questions and quiz responses
- Chat conversations with our AI tutor
Usage Information
- Basic platform usage (anonymized analytics via Google Tag Manager)
- AI token usage for service optimization
- Study progress and learning milestones
- Performance on practice questions you generate
- Authentication session data
3. How We Use Your Information
AI Tutoring Services:
- Generate summaries and explanations of your uploaded documents
- Answer questions about your course materials
- Create practice questions based on your content
- Provide personalized study recommendations
- Organize your courses and academic materials
Platform Operations:
- Maintain secure user accounts and authentication
- Provide customer support when you contact us
- Improve our AI tutoring through anonymized usage analytics
- Send important account notifications
- Ensure platform security and prevent abuse
4. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Contract Performance: To provide our AI tutoring services as outlined in our Terms of Service
- Legitimate Interest: To improve our platform, ensure security, and provide customer support
- Consent: For certain marketing communications and optional features (where you can withdraw consent)
- Legal Compliance: To meet our obligations under applicable privacy laws
6. Data Security
Enterprise-Grade Security Measures
- Encryption: All data encrypted in transit (TLS) and at rest (AES-256)
- Access Controls: Strict authentication and authorization protocols
- Enterprise APIs: AI providers with contractual no-training guarantees
- Regular Monitoring: Continuous security monitoring and threat detection
- Data Isolation: Your content remains private and separate from other users
7. Data Retention
We keep your information only as long as needed:
- Account Information: While your account is active, plus 30 days after deletion
- Academic Content: Until you delete it or close your account (you have full control)
- Chat History: Stored with your documents until you delete them
- Usage Analytics: Anonymized platform metrics retained for service improvement
- Authentication Data: Cleared when you log out or tokens expire
You can delete individual documents, courses, or your entire account at any time.
8. Your Privacy Rights
Under CCPA, GDPR, and other privacy laws, you have the following rights:
Access & Portability
- Access your personal information
- Download your data in a portable format
- Know what data we collect and how we use it
Control & Deletion
- Correct or update your information
- Delete your account and data
- Restrict or object to processing
Transparency
- Know if we sell your data (we don't)
- Understand data sharing practices
- Receive non-discriminatory treatment
Communication
- Opt out of marketing communications
- Withdraw consent where applicable
- File complaints with supervisory authorities
How to Exercise Your Rights: Contact us at admin@lumenoai.com or use your account settings. We'll respond within 30 days and verify your identity before processing requests.
9. International Data Transfers
Our platform operates using cloud services that may process data in different locations, primarily within Canada and the United States. When data crosses borders, we ensure:
- Enterprise-grade security standards are maintained
- All service providers meet strict privacy requirements
- Your academic content remains encrypted and protected
- No data is used for AI model training regardless of location
11. Student Privacy Compliance
As an educational platform, we comply with:
- FERPA: Family Educational Rights and Privacy Act protections for student records
- COPPA: Special protections for users under 13 years old
- Academic Integrity: Supporting honest academic work and proper attribution
- Institutional Compliance: Working with schools to respect their privacy policies
12. Policy Changes
We may update this Privacy Policy to reflect changes in our practices or applicable laws. We'll notify you of significant changes through:
- Email notifications to your account
- Prominent notices on our platform
- Updates to the "Last Updated" date above
Continued use of Lumeno after policy changes means you accept the updated terms.
13. Contact Information & Complaints
Privacy Questions & Data Requests:
- Email: admin@lumenoai.com
- Support: Through your account dashboard
- Mail: Lumeno, 605 West 42nd Street, 62w, New York, New York 10036, United States
Complaints & Supervisory Authorities:
- EU residents: Contact your local Data Protection Authority
- California residents: File complaints with the California Attorney General
- We're committed to resolving privacy concerns promptly and fairly
Your trust and academic success are our top priorities. We're committed to protecting your privacy while providing world-class AI-powered learning experiences.